DATA PROTECTION & PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or data protection requirements.

The latest version will always be published on this page.

1. About This Policy

2. Information We Collect

This Privacy Policy explains how Mourne Peak Ltd collects, uses, stores and protects your personal information when you visit our website, place an order, contact us, subscribe to our communications or otherwise interact with Mourne Peak.

Mourne Peak is an independent lifestyle clothing brand operated by Mourne Peak Ltd, based in Northern Ireland and inspired by the landscapes, culture and character of the Mournes.

Registered office: 9a Aghnagon Road, Mayobridge, Newry, Northern Ireland, BT34 2JG
Company number: NI740127
Data controller: Mourne Peak Ltd
ICO registration reference: ZC215453
Data Protection Officer: Mr Mark John Millar
Data Protection contact: info@mournepeak.com

Throughout this policy, “Mourne Peak”, “we”, “us” and “our” refer to Mourne Peak Ltd.

3. How We Use Your Information

Depending on how you interact with us, we may collect:

• Contact information, including your name, email address, telephone number and billing or delivery address.

• Order information, including products purchased, order details and transaction information.

• Account information, if you create an account with us.

• Communication information, including enquiries, messages, feedback and survey responses.

• Marketing preferences, including whether you have chosen to receive marketing communications.

• Website information, such as IP address, browser type, device information and information about how you use our website.

• Cookie and analytics information, where applicable and in accordance with your preferences.

We do not intentionally collect sensitive personal information unless there is a specific and lawful reason to do so.

4. Lawful Bases for Processing

We may use your personal information to:

• Process and fulfil orders.

• Process payments and manage transactions.

• Arrange delivery and provide order updates.

• Respond to enquiries and provide customer support.

• Manage returns, refunds and exchanges.

• Maintain appropriate customer and business records.

• Improve our website, products and customer experience.

• Send marketing communications where you have provided the appropriate consent or where otherwise permitted by law.

• Understand website usage and performance through analytics.

• Protect our website, business and customers from fraud, misuse and security threats.

• Meet our legal, accounting and regulatory obligations.

5. Marketing Communications

We process personal information only where we have an appropriate lawful basis under applicable data protection law. Depending on the purpose, this may include:

Contract: where processing is necessary to fulfil an order or provide a service you have requested.

Legal obligation: where we need to process information to comply with legal, accounting, tax or regulatory requirements.

Legitimate interests: where processing is necessary to operate, protect and improve our business, website and customer service, provided those interests do not override your rights and freedoms.

Consent: where you have given us permission to use your information for a specific purpose, such as certain marketing communications or non-essential cookies.

Where we rely on consent, you can withdraw it at any time.

6. Who We Share Your Information With

If you subscribe to Mourne Peak marketing communications, we may use your email address to send information about products, new series, restocks, offers, community activity and other relevant Mourne Peak news.

You can unsubscribe from marketing communications at any time using the unsubscribe link included in our emails or by contacting us.

Unsubscribing from marketing communications will not affect transactional communications relating to an existing order.

7. International Data Transfers

We may share personal information with trusted third-party providers where necessary to operate Mourne Peak and provide our services.

These currently include:

Hostinger — website hosting, website infrastructure and online store services.

Hostinger Reach — email marketing and customer communications where you have subscribed to receive them.

Square — payment processing where Square is used to process your transaction.

Revolut — business banking and payment-related services where necessary to receive or manage business transactions.

Royal Mail and An Post — delivery and fulfilment of orders.

Google Analytics — website analytics and performance information.

We may also disclose information where required by law, to professional advisers, or where necessary to protect our legal rights, customers or business.

We do not sell your personal information to third parties.

Social Media

Mourne Peak maintains social media profiles on Instagram, Facebook, TikTok and LinkedIn. If you interact with our social media content or profiles, those platforms may process information about your interaction in accordance with their own privacy policies.

We do not share your customer order information with these platforms unless we specifically introduce a service or feature that requires us to do so and update this Privacy Policy accordingly.

8. Cookies & Analytics

Some of the third-party services we use may process or store personal information outside the UK.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that your information receives an appropriate level of protection under applicable data protection law.

9. How Long We Keep Your Information

Our website uses cookies and similar technologies that are necessary for the website to function, process orders, maintain security and provide services you have requested.

We also use Google Analytics to understand how visitors use our website and to help us improve its performance.

Where required, we will ask for your consent before using non-essential cookies or similar technologies.

You can manage your cookie preferences through the controls provided on our website.

Non-essential analytics cookies generally require consent under the current ICO guidance.

10. Keeping Your Information Secure

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and financial records, resolving disputes and meeting legal or regulatory obligations.

Retention periods vary depending on the type of information and why we hold it.

When information is no longer required, we will securely delete or anonymise it where appropriate.

11. Your Data Protection Rights

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to those who need it for legitimate business purposes.

However, no online service or method of electronic storage can be guaranteed to be completely secure.

12. Contacting Us About Data Protection

Depending on the circumstances, you may have the right to:

• Request access to the personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Ask us to delete your personal information where there is no lawful reason for us to continue processing it.

• Ask us to restrict how we use your information in certain circumstances.

• Object to certain types of processing, including processing based on legitimate interests.

• Request the transfer of certain personal information to you or another organisation.

• Withdraw consent where we rely on consent to process your information.

To exercise your rights, contact our Data Protection Officer using the details below.

We may need to verify your identity before responding to certain requests.

13. Complaints

If you have a question about this Privacy Policy or how we handle your personal information, contact our Data Protection Officer:

Mr Mark John Millar
Mourne Peak Ltd
9a Aghnagon Road
Mayobridge
Newry
Northern Ireland
BT34 2JG

Email: info@mournepeak.com

14. Changes to This Policy

We encourage you to contact us first if you have concerns about how we have handled your personal information so that we have the opportunity to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

You can find information about making a complaint through the ICO's official complaints service. ICO complaints service

KEEP CONNECTED.

Premium apparel inspired by the Mournes.

GENERAL.

info@mournepeak.com

CREATIVE.

info@mournepeak.co.uk

PHONE.

+44 7438754876

Mourne Peak Ltd (trading as Mourne Peak) is registered in Northern Ireland, Company No: NI740127. Registered Office: Mayobridge, Co.Down, BT34 2JG.

By providing the details above, you agree to receive communications from Mourne Peak and accept our terms.

CONTACT US.

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