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REFUND & EXCHANGE POLICY
LAST UPDATED: 10 AUGUST 2026
1. Our Approach
2. Changing Your Mind - Online Purchases
At Mourne Peak, we want you to be happy with your purchase.
This Refund & Exchange Policy explains how returns, refunds, exchanges and cancellations are handled for purchases made through the Mourne Peak online store.
Nothing in this policy limits or excludes your statutory consumer rights.
3. Condition of Returned Items
For eligible online purchases, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
If you choose to cancel, you must let us know within this 14-day period. Once you have notified us, you generally have a further 14 days to return the goods.
To request a cancellation, please contact:
Please include your name, order number and the item(s) you wish to return.
4. Free Exchanges
When exercising your statutory cancellation right, you may handle and try on clothing to establish its nature, characteristics and fit, as you reasonably would in a shop.
Items should not be washed, altered or damaged and should not have been used beyond what is reasonably necessary to assess them.
Where goods have been handled beyond what is reasonably necessary, we may be entitled to make a deduction from the refund to reflect any resulting reduction in value.
Where reasonably possible, please return items with their original tags and packaging.
5. Returning an Item
As an additional benefit to our customers, Mourne Peak offers one free exchange per online order.
You can use this to request a different size or colour, subject to availability.
For your first exchange:
The original item must be returned in a resalable condition, subject to your statutory rights.
The item must not have been washed, altered or damaged.
We will cover the standard return and replacement delivery costs.
The replacement item must be available in stock.
One free exchange is available per original online order.
If you require a further exchange after your free exchange has been used, or wish to return the replacement item because you have changed your mind, this will be treated as a standard return and the applicable return costs may be your responsibility.
Our free exchange offer is an additional benefit provided by Mourne Peak and does not affect or replace your statutory consumer rights.
6. Refunds
Once you have contacted us and we have confirmed your return, we will provide the appropriate return instructions.
For a change-of-mind return, the cost of returning the goods is generally your responsibility.
We recommend obtaining proof of postage when returning an item.
If an item is faulty, damaged or incorrectly supplied, please see Section 7 below.
7. Faulty, Damaged of Incorrect Items
For an eligible cancellation, we will refund the payments due to you without undue delay and within 14 days of receiving the returned goods, or receiving appropriate evidence that you have sent them back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original purchase, unless we agree otherwise.
Where you exercise your statutory cancellation right, we will refund the cost of the least expensive standard delivery option offered by us. If you selected a more expensive delivery service, we are generally not required to refund the additional cost.
Where applicable, we may withhold a refund until the goods have been returned or you have provided appropriate evidence that they have been sent back.
8. Personalised or Customised Items
If your order arrives faulty, damaged or not as described, please contact us at info@mournepeak.com as soon as reasonably possible, providing your order number and, where helpful, photographs of the issue.
We will resolve the issue in accordance with your statutory consumer rights.
Depending on the circumstances, this may include a repair, replacement, price reduction or refund.
Where goods are faulty, damaged or incorrectly supplied, we will cover reasonable return costs.
Your statutory rights relating to faulty or misdescribed goods are separate from your 14-day change-of-mind cancellation rights and our additional free-exchange offer.
9. Sale & Promotional Items
If a product is specifically made to your specifications or personalised for you, statutory cancellation rights may not apply in the same way.
Where this applies, we will make any relevant restrictions clear before you complete your purchase.
This does not affect your statutory rights if a personalised or customised item is faulty, damaged or not as described.
10. Exchange Availability
Sale items and products purchased using promotional discount codes remain subject to the same statutory consumer rights as full-price purchases.
Our one free exchange per online order also applies to eligible sale and promotional purchases unless a specific promotion clearly states otherwise.
11. How to Request a Return or Exchange
All exchanges are subject to availability.
If your requested size or colour is unavailable, we will contact you to discuss the available options, which may include an alternative item or refund where applicable.
An exchange does not remove or reduce any statutory rights you may have.
12. Statutory Consumer Rights
To request a return, refund or exchange, contact:
Mourne Peak Ltd
Email: info@mournepeak.com
Registered office: 9a Aghnagon Road, Mayobridge, Newry, Northern Ireland, BT34 2JG
Company number: NI740127
Please include:
Your name
Order number
Item(s) you wish to return or exchange
Reason for return, where applicable
Requested exchange size or colour, if applicable
We will then provide the appropriate next steps.
13. Changes to This Policy
Nothing in this policy limits, excludes or replaces your statutory consumer rights.
This includes applicable rights relating to:
Goods being of satisfactory quality
Goods being fit for purpose
Goods being as described
Online cancellation rights
Repairs, replacements, price reductions and refunds where applicable
Where Mourne Peak provides an additional benefit, such as our one free exchange per online order, this is provided in addition to your statutory rights.
We may update this Refund & Exchange Policy from time to time to reflect changes to our business, website or applicable legal requirements.
The latest version will always be published on this page.
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GENERAL.
info@mournepeak.com
CREATIVE.
info@mournepeak.co.uk
PHONE.
+44 7438754876
Mourne Peak Ltd (trading as Mourne Peak) is registered in Northern Ireland, Company No: NI740127. Registered Office: Mayobridge, Co.Down, BT34 2JG.
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